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Terms & Conditions

Definitions

In these terms and conditions:

“The Company” means Supplies Limited (from herein referred as ) and all of its divisions and subsidiary companies.

“The Customer” means any person, firm, company or other legal entity which places an order, or buys any Products from and includes the employees, agents or sub-contractors of any such person, firm, company or other legal entity.

“Food” means any food or beverage.

“Equipment” means any machine or equipment.

“Non-Food” means any goods, which are not food or equipment.

“Contract” means a contract between and the Customer for the sale and purchase of the Products.

“Products” means any Food and/or Equipment and/or Non-Food agreed in the contract to be supplied by to the Customer.

“Statutory Interest” means statutory interest as defined in Late Payment of Commercial Debts (Interest) Act 1998.

Applicability of Terms and Conditions

These Terms and Conditions shall be incorporated into the Contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the Customer or implied by the custom or practice. Other purported terms and conditions are, expressly rejected by AtoZ Catering. The Company reserves the right to amend or update the current Terms and Conditions and notify the Customer of these changes.

Orders and Contracts

By placing an order with AtoZ Catering via the Company’s website atoz-catering.co.uk the Customer is offering to contract with the Company on the basis of these Terms and Conditions. The Contract shall be formed when the Company acknowledges acceptance of the Customer’s order or if delivery service offered by the Company and the Company or its appointed service company delivers the Products to the Customer, whichever occurs earlier. The Contract is subject to availability of stock. Products are subject to availability and market conditions. The Company may limit the quantities of Products supplied to the Customer. In the event of non-availability of any Products you order, the Company may offer a reasonable substitute. This may affect the price, the Customer pays the revised item price. The Customer reserves the right to reject any substitute Products and the Company will refund the amount charged for the substitute Products. Abusive behaviour from Customer to Company’s staff will not be tolerated; the Company reserves to right to refuse to sell to such Customers. Calls may be monitored for training and quality purposes. All complete orders via the website will automatically send the Customer a confirmation e-mail, if this does not reach you, please contact sales@imexfoods.co.uk. The Company reserves the right to change terminate its offers on the website without any prior notice.

Minimum Order

All AtoZ Catering branches are a Cash & Carry outlets and there is no Minimum order requirement. If AtoZ Catering offers to deliver goods to Customers the Company may charge a Delivery Service Fee (DSF) up to 10% value of goods ordered or £10, whichever is higher. If the Company not offered to deliver but a request came from the Customer, the Company will do all it can to fulfil such requests subject to DSF charges. The Company reserves the right not to deliver an order.

Deliveries

Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule or as agreed with the Customers.

The Company do not guarantee delivery in accordance to the Customers’ requested timing schedule.

The Company shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver Products by a particular date or arising as a result of any causes beyond the Company’s control.

The delivery of the Products shall be made by the Company to such reasonably accessible premises as the Customer shall require. The Customer shall be present at the premises to take and sign off the delivery of the Products. Deliveries will be made to the address specified by the Customer when the account was opened or updated. The Company reserves the right to restrict deliveries in certain areas, and this includes the right eliminate certain areas from the Company’s delivery schedule altogether.

If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:

Charge the Customer the cost of carriage of the refused delivery both to and from the premises specified by the Customer in addition to the Company’s administration and re-stocking charges, which are available upon application.

Charge full cost price for perishable Products.

Charge the Customer a re-scheduling delivery charge.

Shortages; shortages should be recorded at the time of delivery in the presence of the Company’s driver; the

Customer will sign off the delivery note highlighting the shortages and countersigned by the Company’s driver.

The Company will not tolerate any abusive behaviour by the Customer towards its drivers and helpers, the Company reserves the right to refuse to deliver to such a Customer.

Risk & Ownership

All risks in the Products pass to the Customer on collection or delivery. Ownership of the Products collected or delivered to the Customer shall remain with the Company until the Products are paid for in full.

Warranties

The Company warrants that all Products shall comply with all UK and EU regulations and legislations.

Price

Contract Price is the order price, any special offers are subject to availability, and the prices quoted or shown on the Company literature are exclusive of VAT @ the standard rate where applicable. While every attempt has been made to make these prices accurate, mistakes may have been made. The Company reserves the right to refuse purchases made, based upon these possible errors.

Payments

The Customer must settle all orders in accordance with agreed credit terms, in the event of the Customer account being in arrears, the Company reserves the right to withhold further supplies. The Company reserves the right to charge Statutory Interest on overdue balances for the period from the date, which the payment was due.

The Customer may choose to settle their account with a credit or debit card subject to 2.5% surcharge for credit cards & 0.5% for payments with Debit Cards. The credit and debit cards accepted by the Company are; Visa & MasterCard Credit and Debit Cards. Authority for payment will be requested from the card issuer at the time of payment and your card will be charged accordingly. The Company reserves the right to terminate the agreement if it is refused authority for payment or reasonably believe payment will be refused at any stage.

In the event of any cheques, standing orders or direct debits due from a Customer to the Company being dishonoured, a charge of £30 (Thirty Pounds Sterling) will be made on the Customer’s account to cover the bank and administrative costs. For dishonoured cheques, the Customer Account Terms will be changed to “Cash on Delivery” and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.

For a Credit Account Customer any non or late payment will be considered breach of Contract, will render Credit Terms null and void, Customer’s account will be put on hold, the Company has the right to start legal proceedings to recover any outstanding amount without any prior notice and the right to exchange information with Credit Agencies.

Maximum Cash Coin payment allowed at any one time by a Customer is £60 (Sixty pounds Sterling) made up of £1 (One Pound Sterling) and £2 (Two Pound Sterling) coins only.

Returns

The Company will only credit the Customer if the wrong product was delivered and The Customer advised the relevant AtoZ Catering branch on the same day with the same delivery driver. Customers are advised to check goods before leaving the Company premises as collected goods are Non Refundable and returns are not allowed. Your statutory rights are not affected.

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Prices displayed are valid for online orders only and may differ for orders placed via telesales or at the branch counters.

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